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Training Manager - Pitman Training

Training Manager - Pitman Training

Job Title: Training Manager - Pitman Training
Contract Type: Permanent
Location: Galway
Salary: DOE
Start Date: 26 August 2019
Duration: CID
REF: 10630
Contact Name: Breann McGarry
Contact Email: hr@icegroup.ie

Job Description

Purpose of the role: 

To manage the operations of the Pitman Training Business in all areas including Students, Sales, Purchasing and Finance. The Pitman Training Manager will also be responsible for the agreement, implementation, and monitoring of team and individual targets and objectives while adhering to company policies and procedures.

This vacancy location is in our ICE Group Office, Galway.


  • Professional/ 3rd Level qualification in Business or equivalent work relevant experience
  • Full Clean Drivers’ License required.

Functional skills

  • Strong effective communication skills
  • Efficient organisational and time management skills including the ability to prioritise, to escalate matters and to multi task
  • Exceptional interpersonal skills
  • Follow-through
  • Excellent MOS Skills
  • Ability to inspire a team with a clear vision and purpose
  • Ability to make effective judgements on available data and Problem Solve
  • Influence individuals
  • Fluency in Customer Management Software Systems  


  • 5 year’s Training and Development experience, experience in delivering 3rd party training is an advantage
  • Previous Product Management, People Management, or Sales Team Management Experience would be a distinct advantage 

What is done

To what / with whom

To achieve what end result

Team Management

Lead by example

a team of Training Coaches/ Training & Careers Directors

to ensure that activity levels and quality of service are achieved.

Assist with training of new or inexperienced staff

New Training Coaches/ Training & Careers Directors

To achieve effectiveness in their role

Know at all times how

Training Coaches/ Training & Careers Directors

are performing with regards to their expected activity level

Provide the support, advice and motivation needed

to the team

to ensure that service delivery agreements and objectives are being met.

Manage and distribute

Training Coaches/ Training & Careers Directors

workload when required.

Foster a “team approach”

With individuals

so they are made to feel part of a team effort for success.

Guide and advise

Training Coaches/ Training & Careers Directors and administration staff

through the training delivery process, ensuring 100% Quality 100% of the time.

Consult and advise on time-management,

With the team and individuals

so that the team reaches performance goals

e.g. which job element to work on and which tasks to prioritise.

Identify and Endorse

Product Promotions

to further opportunities and sales

Ensure Careers Directors

Are following up on payment plans

to maximise the success of the Business Unit


Business unit meetings

ensuring all necessary actions are being met


all company policies and procedures

and ensure they are being followed by all team members.

Immediately inform


of any known problems relating to any team member which may include, but need not be limited to, a client, learner, course delivery, ethics, quality, procedural, or personal issues.

Client Management

Identify opportunities and lead

on client business development

to ensure the continued growth of the business

Build relationships

with clients

to ensure the continued growth of the business

Review Tutor’s performance.

On client accounts

against agreed SLA or client expectation


with clients

terms and conditions (rates, fees etc.)

Information Management


weekly figures and reports

to include each team member’s performance

Expert-level knowledge

on all Customer Management Systems (currently both PCM & Suite CRM)

so they are utilized to the fullest by the team members and also by the Manager in all required reporting functions

Monitor and evaluate

Training Coaches/ Training & Careers Directors

Weekly KPI activity sheets and Daily 15 minute sheets


All invoicing

Is kept up to date, as per defined system, and is 100% accurate



the Director

with collating information relating to Tender applications.

Set quarterly targets and objectives


Purchasing of MyPitman Stock and other necessary equipment (i.e. headphones)

To ensure product needs are kept in efficient operation

Ensure Payment Plans

Are meeting targets 

By utilizing the available reports



Training Coaches/ Training & Careers Directors

All agreed quality processes and service delivery  agreements


New team members

To become effective in their role

To apply please load your CV to this job application. 
Applicants will be shortlisted. 
The closing date for this vacancy is the close of business Wednesday 14 August 2019