Knowledge/qualifications

• Professional qualifications in Business or equivalent work experience

• Knowledge of computers in an office environment

• Comprehensive knowledge of customer service

Functional skills

• Excellent communicator/strong effective communication skills
• Enthusiastic and can cope well under the pressure of working in a fast paced environment
• Efficient organisational and time management skills including the ability to prioritise, to escalate matters and to multi task
• Exceptional interpersonal and communication skills
• Excellent Microsoft Office skills: Microsoft Word, Excel, PowerPoint, Outlook.
• Ability to identify student needs
• Ability to make effective judgements on available data
• Problem Solving
• Influence individuals