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Key Responsibilities: Operational Leadership: Directly manage day-to-day service desk functions, including ticket queues, shift rostering, real-time SLA monitoring, and incident prioritization for a 15+ person team—ensuring 95%+ first-contact resolution and minimal escalations. Team Performance & Hands-On Oversight: Conduct daily stand-ups, one-on-ones, and performance interventions; handle escalations personally when needed, while delegating routine tasks to leads without losing operational control. Lead...

Chanelle Pharma, based in Loughrea, Galway, is on an ambitious growth trajectory, expanding its workforce across a wide range of disciplines and areas of production. We are seeking Production Operatives for Immediate Start!ICE Group, in partnership with Chanelle, are keen to add diverse and ambitious individuals who are willing to learn and get involved with all aspects of the manufacturing process. Job descriptionThis is...

ICE Group are currently recruiting multiple full-time (39 hour week) Product Builder Day Shift positions in Boston Scientific Galway!Position Summary: Are you starting off in your career? Are you returning to work after a period of absence? Are you thinking of changing careers?Boston Scientific is one of Galway's leading employers! This incredible, multinational organisation saves millions of lives each year and those working in the Product...

ICE Group are currently recruiting multiple full-time (39 hour week) Product Builder Night Shift positions in Boston Scientific Galway!Position Summary: Are you starting off in your career? Are you returning to work after a period of absence? Are you thinking of changing careers?Boston Scientific is one of Galway's leading employers! This incredible, multinational organisation saves millions of lives each year and those working in...