A Manufacturing clients’ view of Agency Workforce

“Once, an unnecessary cost that we could do without – now, a strategic game changer” Why are attitudes changing? After the painful contractions during the recent recession, companies now need a more elastic workforce to thrive – one that enables them to hire contingent or on-demand labour for specific projects rather than bringing on board…

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What could you do with more time?

When visiting a client recently, he seemed distracted. “Too busy to think” is how he put it.  He said “it has been this way now for over a year and that he didn’t see it getting any better any time soon”.  When I asked how business was going, he jumped in happily saying “we are…

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Good Customer Service

Good Customer Service and what is it? This is a question that if you where to ask ten different people you would end up getting ten completely different answers. The answer can vary from always reaching our targets to given the customer the best value for money. Another few keys words that people think of…

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