Level 2 Service Desk Engineer
Ireland - Galway
Permanent
Industry: IT & Telecomms
Contact Name: Sarah McCormack
Contact Email: healthcare@icegroup.ie
To Apply for this Job Click Here
Position: Level 2 Service Desk Engineer
Reports to: Service Desk Manager
Location: Galway
About Our Client
Our client is more than an IT services provider— they are a team of innovators, collaborators, and problem-solvers who believe technology should empower businesses to thrive. Headquartered in Galway, we’ve been delivering ISO 27001-certified managed services for over 45 years, partnering with clients across MedTech, Construction, Legal, and Financial Services.
Why Join?
- People First Culture: We believe happiness drives success. From healthy living programs to team-building events, we create an environment where you can grow and enjoy the journey.
- Core Values That Matter: Empathy, Integrity, Collaboration, Excellence, Innovation, and Accountability guide everything we do.
- Opportunities to Grow: We invest in your development through certifications, training, and exposure to cutting-edge technologies like cloud, automation, and security.
- Community & Social Responsibility: We actively support charitable initiatives and encourage volunteering.
- Inclusive Workplace: 90% of employees recommend our clients company as a great place to work, and 93% believe we value diversity and inclusiveness.
When you join our clients company, you’re not just taking a job—you’re joining a team shaping the future of IT solutions across Ireland and beyond.
Your Mission
As a Level 2 Service Desk Engineer, you’ll be the go-to expert for advanced technical support, automation, and infrastructure optimization. You’ll work across multiple platforms and technologies, ensuring seamless service delivery and exceptional customer experiences.
Key Responsibilities
- Incident & Service Request Management: Resolve complex technical issues across Windows, cloud platforms, networking, and security systems using ITIL best practices.
- Automation & Process Improvement: Drive efficiency through scripting (PowerShell, Python) and ITSM workflows. Experience with Rewst is a plus.
- Infrastructure Support: Manage hybrid environments including Microsoft 365, Azure AD, VMware, and Hyper-V.
- Security & Compliance: Apply best practices and support endpoint protection, firewalls, and backup solutions.
- Collaboration & Documentation: Partner with Level 3 engineers and project teams on upgrades and migrations.
- Continuous Improvement: Stay ahead of emerging technologies and contribute to knowledge sharing within the team.
What We’re Looking For
Education & Experience: Degree or equivalent experience (2-3 years in a similar role).
Technical Skills:
- OS: Windows 10/11, Windows Server (2016-2022)
- Cloud: Microsoft 365, Azure, Azure AD, AWS, Google Cloud
- Networking: Managed switches, VLANs, firewalls (SonicWall, Fortinet, Cisco)
- Security: Endpoint protection, spam/web filtering
- Virtualization: VMware, Hyper-V
- Backup: Veeam, Datto, Azure Backup
- Automation: PowerShell, basic Python
Certifications:
- Microsoft certifications advantageous
- Sonicwall/ fortigate certifications advantageous
Other Requirements:
- Strong communication skills
Desirable Extras:
- Familiarity with monitoring platforms (Datto RMM, Azure Monitor)
- Exposure to Zero Trust security models and modern endpoint management (Intune, Autopilot)
- Automation experience – Powershell, Python, Rewst, Jinga
- ITIL v4 Foundation
- ISO 27001 experience
- Full clean driver’s license
To Apply for this Job Click Here
About Us
At ICE Jobs, we have 50 years of experience in helping people to find the career that suits them best. With both permanent, temporary and contract jobs in Manufacturing, IT & Technology, Accounting, Finance, Sales, Marketing, Healthcare, Office Support, Engineering, Construction, Driving & Logistics, and Languages sectors – we are the go-to company to help you ascend your career ladder.
Beginning with a small team in Galway in the West of Ireland in 1972, ICE Jobs are now in a number of locations including Sligo, Limerick, Dublin in Ireland, and well as across the globe in Sydney, Australia.
The company motto is ‘We Change Lives’ - and that’s exactly what we aim to do - for both employees and employers. If you’re at the beginning of your career looking for direction on your path, or an established multinational looking for talented people, ICE Jobs are here to get you started.
With expert recruiters and a direct connection to in-house training partners, ICE Jobs has the answers to all your career questions.
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