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Field Service Engineer
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Primary Purpose of the Role
The Field Service Engineer provides technical support and advice to users across multiple sites, platforms and technologies. S/he will also be responsible for completing maintenance days, managed days and implementing IT projects for our clients. S/he will respond to escalations requiring onsite support to resolve issues on customer sites.
The postholder reports to the Head of Technical Solutions on a day-to-day basis.
Key Accountabilities

• Working across teams and closely with our customers, promote and deliver high quality technical support.
• Responding to and resolving technical issues for our customers both remotely and onsite as required.
• Completing remote and onsite recurring maintenance checks.
• Working on customer sites for managed days.
• Manage set-up activities for small to medium scale deployments/projects.
• Ensure changes and enhancements are carried out to the required standard and on time.
• Always maintain clear and efficient communication with management and customers.
• Achieve KPI’s for each of the services delivered.
• Maintain effective internal and external relationships with vendors, customers and service providers.
• Develop, review and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages.
• Research and test new product offerings which may become part of our service offerings.
• Escalating issues to management as appropriate.

 
Education & Training

• Maintain continuous personal development and participate in team-based development, education, training and learning.
• Induction and training for assigned staff as required to maximise skill resources, (to include work place placements where applicable).

The above is not intended to be a full list of all duties involved and consequently, you may be required to perform other appropriate duties assigned to you from time to time.
 
 
 
 
 
Essential Requirements

• Relevant third level degree and/or minimum 2-3 years industry experience in a similar role.
• A strong working knowledge of Microsoft 365, Azure, SharePoint, Teams and Microsoft 365 Security and Compliance is essential for this role.
• Full Clean Drivers License.
• Technical Knowledge of the following:

 
·         Microsoft 365
o    Azure
o    Azure AD
o    Exchange Online
o    SharePoint / OneDrive
o    Teams
o    Intune
o    M365 Security & Compliance
·         Virtualisation – Hyper V & VMware.
·         Storage Area Networks (SAN’s).
·         Disaster Recovery, including Datto BCDR and Azure Site Recovery or equivalents.
 
 
·         MS Windows Server: 2008, 2012, 2016, 2019, 2022
o    Domain Controller Setup.
o    Active Directory Administration.
o    Group Policy Management.
o    DHCP & DNS Management.
o    AD Domain Migrations.
o    Remote Desktop Server configurations.
o    SQL Server setups.
·         MS Exchange 2010 and above.
·         Windows 7, 10, 11.
 
      
     ·         Networking
o    Managed Switches.
o    VLAN’s.
o    Wireless Access Points, stand alone, mesh.
o    Routers / Bridging.
·         Security
o    Firewalls such as SonicWall, Fortinet, Cisco, other.
o    Spam Filtering.
o    Web Filtering.
o    Endpoint protection such as Bitdefender,  
o    Security best practices
·         Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup.
 
    

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