Field Service Engineer
Ireland - Galway
Permanent
Industry: IT & Telecomms
Contact Name: Aileen Fitzgerald
Contact Email: aileen.fitzgerald@icegroup.ie
To Apply for this Job Click Here
Fieid Service Engineer
Location: Galway / Midlands
Type: Full-time, Permanent
Reports to: Head of Technical Solutions
Salary: Competitive, based on experience
Benefits: Company van, paid certifications, flexible working options, wellness support, and more.
About the Role
As a Field Service Engineer, you’ll be at the forefront of delivering high-impact IT solutions to our clients. You’ll provide expert technical support across multiple sites and platforms, lead maintenance and managed service days, and implement IT projects that make a real difference.
This is a hands-on role where you’ll work both remotely and onsite, responding to escalations and ensuring our clients’ systems run smoothly and securely.
Key Responsibilities
- Deliver high-quality technical support across diverse technologies and client environments.
- Resolve technical issues both remotely and onsite.
- Conduct recurring maintenance checks and manage client service days.
- Lead setup and deployment activities for small to medium-scale IT projects.
- Ensure timely and standard-compliant changes and enhancements.
- Maintain clear communication with management and clients.
- Meet KPIs for service delivery and client satisfaction.
- Build strong relationships with vendors, customers, and service providers.
- Develop and maintain support documentation to reduce downtime.
- Research and test new technologies for future service offerings.
- Escalate issues appropriately and proactively.
Education & Development
- Ongoing training and certification support.
- Team-based learning and development programs.
- Induction and mentoring for new staff, including work placements.
What You’ll Bring
- A relevant third-level degree or 2–3 years’ experience in a similar role.
- Full clean driver’s license.
- Strong working knowledge of:
- Microsoft 365: Azure, Intune, SharePoint, Teams, Security & Compliance
- Virtualisation: Hyper-V, VMware
- Disaster Recovery: Datto BCDR, Azure Site Recovery
- Windows Server: 2008–2022, AD, Group Policy, DHCP/DNS, RDS, SQL Server
- Networking: VLANs, managed switches, wireless access points, routers
- Security: Firewalls (SonicWall, Fortinet, Cisco), spam/web filtering, endpoint protection
- Backup Solutions: ArcServe, Veeam, Symantec, CommVault, Azure Backup
Why Join Us?
- Be part of a collaborative, tech-savvy team that values innovation and customer-first thinking.
- Work in a modern, well-equipped office with access to an onsite gym and social club.
- Enjoy a role that offers variety, autonomy, and the chance to make a real impact.
Apply Today!
To Apply for this Job Click Here
About Us
At ICE Jobs, we have 50 years of experience in helping people to find the career that suits them best. With both permanent, temporary and contract jobs in Manufacturing, IT & Technology, Accounting, Finance, Sales, Marketing, Healthcare, Office Support, Engineering, Construction, Driving & Logistics, and Languages sectors – we are the go-to company to help you ascend your career ladder.
Beginning with a small team in Galway in the West of Ireland in 1972, ICE Jobs are now in a number of locations including Sligo, Limerick, Dublin in Ireland, and well as across the globe in Sydney, Australia.
The company motto is ‘We Change Lives’ - and that’s exactly what we aim to do - for both employees and employers. If you’re at the beginning of your career looking for direction on your path, or an established multinational looking for talented people, ICE Jobs are here to get you started.
With expert recruiters and a direct connection to in-house training partners, ICE Jobs has the answers to all your career questions.
Similar Jobs
