IT Field Specialist
Ireland - Longford
Permanent
Industry: Engineering
Contact Name: Sarah McCormack
Contact Email: healthcare@icegroup.ie
To Apply for this Job Click Here
IT Field Specialist– Join Our Growing Team
Midlands | Full-time, Permanent
Why Join ?
Our client is a well-established and highly respected IT services provider, recognised as a trusted partner to businesses across Ireland. With over 50 years of experience, they have developed a strong reputation for reliability, innovation, and technical excellence.
An ISO-certified managed services provider supporting clients across MedTech, BioPharma, Construction, Legal, Financial Services, and more.
When you join, you’ll be part of a company that:
- Invests in your growth with paid certifications and training.
- Focuses on people by building strong client relationships and putting customers first.
- Embraces innovation by exploring new technologies and solutions.
- Delivers impact with projects and support across diverse industries and locations.
The Role
We’re looking for a hands-on Field Service Engineer who enjoys solving IT challenges and working directly with clients. In this role, you’ll spend two days per week onsite with one of our largest customers, providing dedicated support and building a strong relationship with their team.
The rest of your time will be a mix of onsite visits with other clients, remote technical support, and delivering IT projects across multiple technologies. You’ll play a key role in keeping systems secure and running smoothly while leading maintenance days and contributing to impactful IT solutions.
What You’ll Be Doing
- Provide hands-on support across client environments (onsite and remote).
- Conduct routine maintenance, service days, and system checks.
- Deliver and support small-to-medium IT projects (Microsoft 365, networking, servers, firewalls, backup).
- Ensure changes are documented, compliant, and effectively communicated.
- Collaborate with clients and the internal team to maintain satisfaction and trust.
- Develop and update support documentation.
- Research and test new technologies to enhance future offerings.
- Escalate issues appropriately and proactively.
What We’re Looking For
Must Have:
- 2–3 years’ relevant IT support or field service experience.
- Full, clean driving licence.
- Strong working knowledge of:
- Microsoft 365 (Azure, Intune, SharePoint, Teams, Security & Compliance)
- Virtualisation (Hyper-V, VMware)
- Disaster Recovery (Datto BCDR, Azure Site Recovery)
- Windows Server (2008–2022, AD, Group Policy, DHCP/DNS, RDS, SQL Server)
- Networking (VLANs, managed switches, routers, wireless)
- Security (firewalls, endpoint protection, spam/web filtering)
- Backup solutions (Veeam, ArcServe, Azure Backup, etc.)
Nice to Have (or we’ll train you):
- Experience with advanced cybersecurity tools.
- Specialisation in specific vendor technologies.
- Work within regulated or compliance-heavy industries.
Salary & Benefits
- Salary: €50,000 – €60,000 (depending on experience).
- Company van & fuel card.
- Company matched Pension contributions.
- HSF Health Plan.
- Flexible working options.
- Early finish Fridays.
To Apply for this Job Click Here
About Us
At ICE Jobs, we have 50 years of experience in helping people to find the career that suits them best. With both permanent, temporary and contract jobs in Manufacturing, IT & Technology, Accounting, Finance, Sales, Marketing, Healthcare, Office Support, Engineering, Construction, Driving & Logistics, and Languages sectors – we are the go-to company to help you ascend your career ladder.
Beginning with a small team in Galway in the West of Ireland in 1972, ICE Jobs are now in a number of locations including Sligo, Limerick, Dublin in Ireland, and well as across the globe in Sydney, Australia.
The company motto is ‘We Change Lives’ - and that’s exactly what we aim to do - for both employees and employers. If you’re at the beginning of your career looking for direction on your path, or an established multinational looking for talented people, ICE Jobs are here to get you started.
With expert recruiters and a direct connection to in-house training partners, ICE Jobs has the answers to all your career questions.
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