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Technical Customer Support Specialist (Help Desk)

Technical Customer Support Specialist (Help Desk)

Job Title: Technical Customer Support Specialist (Help Desk)
Contract Type: Temporary
Location: Dublin
Start Date: ASAP
Contact Name: Harry Ruane
Contact Email: harry.ruane@icegroup.ie

Job Description

Technical Customer Support Specialist (Help Desk)

The company are embarking on an exciting phase of market development and are in poll position to provide their customer base with full end to end electronic trading. They also have a mobile app for consumers and will be offering this via a mobile ready website.

Established in 2002, the company holds the exclusive distribution licence for their software in the Republic of Ireland.

Role: To provide front line telephone support to our Irish wide customer base.

Role Responsibilities:

  • Responsible for assisting customers resolve technical difficulties over the telephone in a helpful and speedy manner.
  • Provide frontline telephone support on all products.
  • Responsible for dealing with emails and other methods of customer contact.
  • Responsible for taking accurate notes on faults and escalating to our T2 Agents for resolution.

It is essential that candidates applying for the role possess the following:

  • Strong written and verbal communication skills with native english language skills
  • A problem solver for the customer and apply great customer service skills at all times
  • Able to work proactively and calmly under pressure
  • Previous experience from a helpdesk or call centre environment a positive
  • Experience with Microsoft products
  • Knowledge of PC hardware.