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1st Line IT Support Technician

1st Line IT Support Technician

Job Title: 1st Line IT Support Technician
Contract Type: Temporary
Location: Galway
Salary: €32,000 pro rata
Start Date: 03/02/2020
Duration: 1-2 months
Contact Name: Aileen Fitzgerald
Contact Email: aileen.fitzgerald@icegroup.ie

Job Description

Temporary assignment for a 1st Line IT Support Technician in Galway City. Our Temps have that little bit extra, sector knowledge, experience in a similar company, a similar project, they fit right in! If you think you are right for this role, contact Aileen today or submit an application.


  • To provide the first point of call support for all Information Technology and Telecoms requests for service. To provide immediate remedial action where possible. To act as the liaison between support requestor and Senior IT support when the issue cannot be immediately resolved.
  • Key Deliverables:
    • Duties to include but are not limited to:
      • Provide general IT support and maintenance to internal &external staff.
      • Installing and configuring computer hardware operating systems and applications.
      • Monitoring and maintaining computer systems and networks.
      • Answer all incoming phone calls helping external and internal staff with faults.
      • Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
      • Writing procedural documentation.
      • Supporting the roll-out of new applications.
      • Setting up new users, accounts and profiles and dealing with password related issues.
      • Prioritising and managing many open issues at one time.

Experience/Technical Knowledge (ideally)

  • Previous experience of working in a 1st line IT-specific support environment – Min. 1 year
  • Proven knowledge of the following packages.
  • Microsoft Windows Server 2008/2012 R2.
  • Active Directory user administration.
  • Microsoft Windows 7 Professional.
  • Microsoft Windows 10.
  • Active Directory.
  • Experience of Avaya Telephony systems.
  • Knowledge, exposure and/or competence with Exchange Management Console, Group Policy Management Console, DHCP, and/or LANDesk, would be highly advantageous.
Submit your application today, or give us a call on 091 475 100 to discuss the role with our recruiters.