Customer Process Operator

Customer Process Operator


Contact Name: Chloe Callanan

Contact Email:

Apply Now

Position Summary:

Celestica is currently recruiting for a Customer Process operator who will be based on site in Dell Cork on a regular work week shift pattern (Monday – Thursday 8:30am to 5pm and Friday 8:30am to 4pm).

The role is Customer Facing and requires a candidate that can work under minimum supervision. Celestica requires a Customer process operator to support the following objectives:

  • Refurb Testing of Dell products both production fails and customer returns.
  • Reduce NTF return rate and associated time and costs for the Customer and Celestica.
  • Reduce logistics and other return costs.
  • Chassis Rework and repair.
  • Allow forward flow manufacturing site focus on fresh production builds.
  • Provide real-time feedback to process on defect trends as required.
  • Co-ordinate RCCA feedback to the suppliers and Dell.
  • Local management of purge and quality issues

This position will report to the onsite Customer Quality Engineering advisor.


Key Responsibilities:

  • Managing the Refurb Testing of Dell products.
  • Inerface with Celestica Technical Teams onsite in Dell Cork.
  • Where available replicate vendor testing within the lab on the Customer site Rework where cosmetic non solder failures
  • Support Rework of all chassis which do not have final vendor testing. (all production and field fallout)
  • Input to the Sourcing of material / maintenance of Kanbans of material used for repair (Purchased by Customer)
  • Collect Billing Data for Invoicing of the Customer for any Rework Refurb Testing Services
  • Collect data and provide failure trends for all products as required.
  • Provide support for screening potential issues and local coordination of purges i.e. avoiding return to Asia for issues that can be managed locally
  • Interface between Celestica and onsite Celestica technician on product quality issues
  • Support Nebula RLO, replicating vendor test as required.
  • Communicates progress and results to senior management and customer.
  • Ensures accurate and timely communication to management on critical technical and business issues.
  • All required training and tools will be provided onsite.

Apply Now

Return to Search

About Us

At ICE Jobs, we have 50 years of experience in helping people to find the career that suits them best. With both permanent, temporary and contract jobs in Manufacturing, IT & Technology, Accounting, Finance, Sales, Marketing, Healthcare, Office Support, Engineering, Construction, Driving & Logistics, and Languages sectors – we are the go-to company to help you ascend your career ladder.

Beginning with a small team in Galway in the West of Ireland in 1972, ICE Jobs are now in a number of locations including Sligo, Limerick, Dublin in Ireland, and well as across the globe in Sydney, Australia.

The company motto is ‘We Change Lives’ - and that’s exactly what we aim to do - for both employees and employers. If you’re at the beginning of your career looking for direction on your path, or an established multinational looking for talented people, ICE Jobs are here to get you started.

With expert recruiters and a direct connection to in-house training partners, ICE Jobs has the answers to all your career questions.