Customer Process Operator

Customer Process Operator

Industry:

Contact Name: Chloe Callanan

Contact Email: hrcel@icegroup.ie

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Position Summary:


Celestica is currently recruiting for a Customer Process operator who will be based on site in Dell Cork on a regular work week shift pattern (Monday – Thursday 8:30am to 5pm and Friday 8:30am to 4pm).


The role is Customer Facing and requires a candidate that can work under minimum supervision. Celestica requires a Customer process operator to support the following objectives:


  • Refurb Testing of Dell products both production fails and customer returns.
  • Reduce NTF return rate and associated time and costs for the Customer and Celestica.
  • Reduce logistics and other return costs.
  • Chassis Rework and repair.
  • Allow forward flow manufacturing site focus on fresh production builds.
  • Provide real-time feedback to process on defect trends as required.
  • Co-ordinate RCCA feedback to the suppliers and Dell.
  • Local management of purge and quality issues


This position will report to the onsite Customer Quality Engineering advisor.


 


Key Responsibilities:


  • Managing the Refurb Testing of Dell products.
  • Inerface with Celestica Technical Teams onsite in Dell Cork.
  • Where available replicate vendor testing within the lab on the Customer site Rework where cosmetic non solder failures
  • Support Rework of all chassis which do not have final vendor testing. (all production and field fallout)
  • Input to the Sourcing of material / maintenance of Kanbans of material used for repair (Purchased by Customer)
  • Collect Billing Data for Invoicing of the Customer for any Rework Refurb Testing Services
  • Collect data and provide failure trends for all products as required.
  • Provide support for screening potential issues and local coordination of purges i.e. avoiding return to Asia for issues that can be managed locally
  • Interface between Celestica and onsite Celestica technician on product quality issues
  • Support Nebula RLO, replicating vendor test as required.
  • Communicates progress and results to senior management and customer.
  • Ensures accurate and timely communication to management on critical technical and business issues.
  • All required training and tools will be provided onsite.

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At ICE Jobs, we have 50 years of experience in helping people to find the career that suits them best. With both permanent, temporary and contract jobs in Manufacturing, IT & Technology, Accounting, Finance, Sales, Marketing, Healthcare, Office Support, Engineering, Construction, Driving & Logistics, and Languages sectors – we are the go-to company to help you ascend your career ladder.

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