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Key Responsibilities
- Analyse current business processes and systems to identify areas for improvement
- Gather and document business and technical requirements from stakeholders
- Translate business needs into functional and technical specifications
- Collaborate with developers, project managers, and IT teams to design system solutions
- Support system implementation, testing, and deployment activities
- Develop process models, workflows, and system documentation
- Conduct user acceptance testing (UAT) and validate system performance
- Provide training and support to end-users on new or updated systems
- Monitor system performance and recommend enhancements
- Ensure compliance with organisational standards, security policies, and regulations
Required Skills & Experience
- Strong analytical and problem-solving skills
- Experience with requirements gathering and documentation (e.g., BRDs, FRDs)
- Understanding of system development lifecycle (SDLC) methodologies
- Ability to communicate effectively with both technical and non-technical stakeholders
- Experience with data analysis, reporting tools, or SQL is an advantage
- Familiarity with business process modelling tools (e.g., Visio, BPMN)
- Strong attention to detail and organisational skills