Customer Process Operator

We are currently recruiting for a Process Operator who will be based on site in Cork on a regular work week shift pattern.
(Monday – Thursday 8:30am to 5pm and Friday 8:30am to 4pm).
The role is requires a candidate that can work under minimum supervision.
The role includes:
· Refurb Testing of products both production fails and customer returns.
· Reduce NTF return rate and associated time and costs for the Customer and company.
· Reduce logistics and other return costs.
· Chassis Rework and repair.
· Allow forward flow manufacturing site focus on fresh production builds.
· Provide real-time feedback to process on defect trends as required.
· Co-ordinate RCCA feedback to the suppliers
· Local management of purge and quality issues
This position will report to the onsite Customer Quality Engineering advisor.
Key Responsibilities:

• Interface with Technical Teams onsite in Cork.
• Managing the Refurb Testing of company products.
• Where available replicate vendor testing within the lab on the Customer site Rework where cosmetic non solder failures
• Support Rework of all chassis which do not have final vendor testing. (all production and field fallout)
• Input to the Sourcing of material / maintenance of Kanbans of material used for repair (Purchased by Customer)
• Collect Billing Data for Invoicing of the Customer for any Rework Refurb Testing Services
• Collect data and provide failure trends for all products as required.
• Provide support for screening potential issues and local coordination of purges i.e. avoiding return to Asia for issues that can be managed locally
• Interface between company and onsite technician on product quality issues
• Support Nebula RLO, replicating vendor test as required.
• Communicates progress and results to senior management and customer.
• Ensures accurate and timely communication to management on critical technical and business issues.

All required training and tools will be provided onsite.
Knowledge/Skills/Competencies:

• In-depth knowledge and understanding of manufacturing processes and equipment.
• In-depth knowledge of quality improvement practices and techniques
• Excellent negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Strong analytical and statistical skills.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.

Experience and Qualifications:

• 3 years’ experience in a Technical assembly role.
• Leaving cert minimum standard required.
• Technical qualification an advantage but not essential.
• Experience in multinational, manufacturing environment is an advantage.
• Excellent motivational / interpersonal skills.
• Excellent customer management skills.
• Knowledge of customer and regulatory requirements in line with business needs.