Front Office Administration and Reception Support
Ireland - Galway
Permanent
Industry: Admin / Secretarial / Office Support
Contact Name: Amy Cooke
Contact Email: customersuccess@icegroup.ie
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Salthill based company require an enthusiastic, experienced Administrative and Customer Service Assistant, with a 2nd language other than English . The role will suit an energetic, driven, highly organised individual who enjoys a challenge, and understands the needs of the customer and work to meet or exceed customer expectations.
Key Skills
This is a varied and diverse role which requires a high degree of proactivity, tenacity, flexibility, initiative, passion and confidentiality. The person should enjoy working as a part of a highly focused team, as well as being able to work independently, be resourceful and have excellent communication, human and digital skills.
What are the key responsibilities?
- Completing a broad variety of administrative tasks including answering queries, bookings, data entry and reporting, managing projects and completing assigned tasks effectively.
- Acting as a first point of contact for the organisation either face to face, on the phone, online in a busy office environment
- Be able to and enjoy working effectively as part of a customer focused team in a customer-focused environment where all issues need quick and effective resolution.
- Have a can-do attitude and an ability to prioritise tasks and keep management informed of potential issues or incomplete tasks in a timely manner.
- Ability to deal with all stakeholders in a professional and enthusiastic manner.
- Administrative support for the different functions of the organisation, academic, marketing and sales, finance, accommodation etc.
- Confidentiality and discretion in handling of sensitive records and information
- Providing meet and greet services, out of office support and accommodation and social programme support as required from time to time.
- Other duties and responsibilities that may arise from time to time not outlined above that may be requested by management.
What education and experience are required / desirable?
- BA degree
- Proficiency in a second language other than English.
- Minimum of B2+ English language level
- Minimum of 2 years’ experience in a busy office environment
- Proficient in the use of Microsoft Office, CRM systems and key IT and financial literacy skills. An ability to communicate clearly either orally or in writing with a variety of stakeholders
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About Us
At ICE Jobs, we have 50 years of experience in helping people to find the career that suits them best. With both permanent, temporary and contract jobs in Manufacturing, IT & Technology, Accounting, Finance, Sales, Marketing, Healthcare, Office Support, Engineering, Construction, Driving & Logistics, and Languages sectors – we are the go-to company to help you ascend your career ladder.
Beginning with a small team in Galway in the West of Ireland in 1972, ICE Jobs are now in a number of locations including Sligo, Limerick, Dublin in Ireland, and well as across the globe in Sydney, Australia.
The company motto is ‘We Change Lives’ - and that’s exactly what we aim to do - for both employees and employers. If you’re at the beginning of your career looking for direction on your path, or an established multinational looking for talented people, ICE Jobs are here to get you started.
With expert recruiters and a direct connection to in-house training partners, ICE Jobs has the answers to all your career questions.
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