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Attention Senior Home Care Professionals !

We have an exciting opportunity for a skilled and compassionate individual to join our client's team as a Home Care Services Manager.

If you have a passion for providing exceptional care and possess the leadership acumen to oversee a dedicated team in Loughrea, Co. Galway, this role is made for you.

Join our client's mission to deliver outstanding home support services and make a positive impact on the lives of those in need. The Home Care Services Manager is responsible for efficiently delivering Home Support Services in a designated area (CHO2) while ensuring compliance with relevant requirements from HSE.

Key responsibilities include:

• Leading and managing the delivery of Home Support Services, including rostering staff and monitoring service quality.
• Acting as a subject matter expert in a specific area, such as Quality & Safety, Finance, HR, Systems, and home support technologies.
• Managing the referral process, ensuring prompt responses and adherence to our client's policies and procedures.
• Handling complaints and addressing staffing issues.
• Promoting our client as a quality service provider.
• Generating new business through various channels.
• Building relationships with key stakeholders, including HSE staff, to showcase our client's commitment to delivering a quality service.
• Achieving agreed-upon targets and staying informed about market developments.
• Mentoring and developing direct reports, conducting performance assessments, and supporting employee goals.
• Managing the administration team and ensuring HR policies and procedures are followed.
• Facilitating team meetings and disseminating policy changes.
• Collaborating with HR, Communications & Policy, and other relevant departments for staff recruitment and retention.
• Ensuring staff qualifications, training, and compliance with mandatory requirements.
• Managing staff training and maintaining compliance with HSE and organisational standards.
• Monitoring business development metrics, preparing reports, and ensuring financial compliance.
• Managing external relationships with stakeholders, including clients and external agencies.
• Ensuring adherence to health and safety standards.
• Participating effectively in the National Home Services team.

Requirements

• Allied Healthcare qualification or a minimum Level 8 qualification in Healthcare, Healthcare Management, or related field.
• Previous homecare or healthcare industry experience is preferred.
• Ability to manage a diverse workload and report to internal and external stakeholders.
• Strong people management and administrative skills.
• Excellent communication, flexibility, and willingness to learn.
• Willingness to support colleagues and maintain a strong work ethic.
• Availability to travel if required
• Possession of a full driver's license and reliable transportation.

If you are interested in this position, apply directly or contact Heather on sligo@icegroup.ie to request further information

Healthcare

Galway County

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